Lillekuller - Lillede saatmine - Interflora

Covid-19: Turvalise kohaletoimetamise juhend ja hetkeinfo

UUS! Kontaktivaba lillesaadetiste kohaletoimetamise juhis

Koroonaviirus on meie kõigi elud peapeale pööranud ja muudatustega kaasneb palju ebakindlust. Üks, millele saab siiski kindel olla, on meie teenuse ohutus – klientide ja floristide tervis ning heaolu on meie prioriteet number üks! Me järgime hoolega kõiki Terviseameti ja valitsuse kehtestatud reegleid-juhiseid ning meie floristid võtavad vastu ja toimetavad tellimusi kohale ainult siis, kui see on ohutu.

Palume arvestada, et maapiirkondade floristidel võib olla lillede kättesaadavus raskendatud ja seetõttu lillede valik piiratud või oluliselt väiksem tavapärasest. Oleme palunud floristidel anda endast parim, et kõik õnnitlused ja head soovid koos lilledega siiski jõuaks saajateni. Interflora klienditeenindus püüab nii palju kui võimalik kõiki muudatusi saatjatega kooskõlastada kuid palume siiski mõistvat suhtumist juhul kui leiate kohaletoimetatud lillesaadetistes olulist erinevust.


Kontaktivaba kohaletoimetamine

Alates tänasest pakume ka täiesti kontaktivaba lillede kohaletoimetamise võimalust. Nii saate rahuliku südamega lasta floristil jätta lilled saaja jaoks sobivasse kohta. Florist laseb uksekella või annab saajale telefoni teel märku, et saadetis on kohal. Meie veebilehel on spetsiaalne aken (kohaletoimetamise teave - konkreetsed juhised), kuhu saate kirjutada täpsed juhised, kuidas florist saab lilled teie väljavalitule kontaktivabalt edastada.

 

Me oleme andnud floristidele turvaliseks kohaletoimetamiseks järgnevad juhised:

  • Vastavalt kliendi instruktsioonidele jätta lilled turvalisse kohta või ukse taha.
  • Vajutada uksekella ja astuda kaks meetrit tagasi, et kindlustada turvaline ja kontaktivaba suhtlus lillede saajaga.
  • Jätta viiruse leviku ajal ajutiselt lillede saaja allkiri võtmata.

 

Tellimuse muutmine

Paljud ettevõtted on läinud üle kaugtööle. Kui olete meile tellimuse juba edastanud, aga selgub, et kohaletoimetamise aadress on muutunud, siis andke meile esimesel võimalusel sellest teada telefonil +372 6003900 või meiliaadressil info@interflora.ee. Toimetame lilled täpselt teile sobivasse asukohta!

 

Rahvusvahelised tellimused

Koroonaviiruse leviku tõkestamiseks on paljud riigid kehtestanud erinevaid piiranguid. See võib mõjutada teatud riikides ja piirkondades ka kohaletoimetamist. Täpsema info riikide kohta leiad allolevast tabelist (inglise keeles). Täpsema info saamiseks võite helistada või kirjutada ka meie klienditeenindusse.

 

Argentina Due to measures put in place by the local authorities we are unable to take orders until further notice.
Austria We are currently offering a reduced range of bouquets for delivery. All deliveries will be non-contact. Flowers will be placed on the porch after talking to the recipient. It is very important that a local contact number is provided on the order so that the florist can reach the recipient.
Azerbaijan We are currently offering deliveries as usual, but deliveries to hospitals, universities (which are closed) and schools are not guaranteed.
Bahamas Due to measures put in place by the local authorities we are unable to take orders until further notice.
Belarus We are currently offering deliveries as usual, but deliveries to public offices and schools are not possible due to closures and hospitals are not guaranteed.
Belgium Due to measures put in place by the local authorities we are unable to take orders until further notice.
China Although many florists in China are open and taking orders, regulations restricting the movement of people mean that we are offering a reduced delivery service at this time. If sending flowers abroad to China, please provide the full and correct address as well as a local contact number (preferably a mobile number). If we are unable to deliver your flowers for any reason, we will be in touch to advise further.
Columbia Due to measures put in place by the local authorities we are unable to offer deliveries to Bogota.
Denmark We are currently offering deliveries as usual, but they will be non-contact deliveries – the delivery driver will knock on the recipient’s door and leave the flowers at the doorstep.
Dominican Republic Due to measures put in place by the local authorities we are unable to take orders until further notice.
Estonia We are currently offering deliveries as usual, but deliveries to public offices and schools are not possible due to closures and hospitals are not guaranteed.
Figi The city of Lautoka is in lockdown until further notice. Deliveries to Nadi will not be possible and there are limited deliveries to Suva. Flower supplies are also restricted.
Finland We are currently offering deliveries as usual however, we are unable to make deliveries to hospitals, nursing homes, schools and other places of work are not guaranteed. It is very important that a local contact number is provided on the order so that florist can reach the recipient. 
France Due to measures put in place by the local authorities we are unable to take orders to France until further notice. 
French Guyana Due to measures put in place by the local authorities we are unable to take orders to French Guyana until further notice. 
French Polynesia Due to measures put in place by the local authorities we are unable to take orders to French Polynesia until further notice. 
Germany  We are currently offering deliveries as usual, but deliveries to hospitals and nursing homes are not guaranteed.
Hungary We are currently offering deliveries as usual, but deliveries to hospitals and schools are not guaranteed.
Israel  We are currently offering deliveries as usual, but deliveries to hospitals are not guaranteed.
Italy We are offering a reduced delivery service to Italy at this time. We are currently only able to deliver to the following locations; Roma, Milano, Lucca, Bologna, Torino, Napoli.
Jamaica Due to measures put in place by the local authorities we are unable to take orders until further notice.
Kenya Due to measures put in place by the local authorities we are unable to take orders until further notice.
Luxemberg Due to measures put in place by the local authorities we are unable to take orders until further notice.
Mauritius Due to measures put in place by the local authorities we are unable to take orders until further notice.
Malaysia Due to measures put in place by the local authorities we are unable to take orders until further notice.
Martinique Due to measures put in place by the local authorities we are unable to take orders until further notice.
Namibia We are currently offering deliveries as usual, but deliveries to hospitals, schools (until after Easter holidays) and nursing homes are not guaranteed.
Netherlands We are currently offering a reduced range of bouquets for delivery. We are delivering as usual, but they will be non-contact deliveries – we will knock on the recipient’s door and leave the flowers at the doorstep. To ensure correct delivery, we ask you to fill in the telephone number of the recipient when placing an order, so that contact can be made about the time of delivery.
New Caledonia Due to measures put in place by the local authorities we are unable to take orders in New Caledonia until further notice. 
New Zealand We are currently offering deliveries as usual, except Waiheke Island which has no delivery service.
Northern Cyprus Due to measures put in place by the local authorities we are unable to take orders in Northern Cyprus until further notice.
Peru Due to measures put in place by the local authorities we are unable to take orders in Peru until further notice. 
Phillipines Due to measures put in place by the local authorities we are unable to take orders in the Philippines until further notice. 
Puerto Rico Due to measures put in place by the local authorities we are unable to take orders in Puerto Rico until further notice. 
Portugal Due to measures put in place by the local authorities we are currently offering deliveries as usual, but not to hospitals, nursing homes and similar places. Funeral arrangements are subject to acceptance by the funeral home and the family of the deceased. All deliveries will be non-contact, a call will be made to advise them that their flowers will be left at their door.  
Reunion Due to measures put in place by the local authorities we are unable to take orders until further notice.
Romania We are currently offering deliveries as usual, but deliveries to hospitals and health centres are not available. There will also be a reduced range of bouquets on offer.
Seychelles Due to measures put in place by the local authorities we are unable to take orders until further notice.
Slovenia Due to measures put in place by the local authorities we are unable to guarantee deliveries to Slovenia and only mixed bouquets are available  at this time.
South Africa We are currently offering deliveries as usual, but deliveries to hospitals, schools (until after Easter holidays) and nursing homes are not guaranteed.
Spain Due to measures put in place by the local authorities, we are unable to offer deliveries in the following areas –  Ávila / Gandía (Valencia) / Igualada (Barcelona) / Parla (Madrid) / Pontevedra.

In the rest of the country we are offering deliveries as usual, but not to hospitals, nursing homes and similar places. Funeral arrangements are subject to acceptance by the funeral home and the family of the deceased. All deliveries will be non-contact, a call will be made to advise the recipient that their flowers will be left at their door. Note: we can not guarantee deliveries on Saturday 21st March. 

Sri Lanka Due to measures put in place by the local authorities, we are unable to take orders until further notice.
St Pierre & Miquelon Due to measures put in place by the local authorities, we are unable to take orders until further notice.
Sweden We are currently offering deliveries as usual, but flowers will be placed by the door after talking to the recipient. It is very important that a local contact number is provided on the order so that florist can reach the recipient. Deliveries to places of work are limited and not guaranteed. Universities and schools are closed from 18th March. 
Switzerland We are currently offering a reduced range of bouquets for delivery. Deliveries to hospitals are limited and not guaranteed. Please be aware that delivery dates cannot be guaranteed until further notice.
Thailand We have been advised that due to the Coronavirus outbreak the Chinese government has now suspended all exports to Thailand including floral supplies. As the majority of flowers are imported to Thailand from China, florists in Thailand will only be able to deliver general arrangements of cut flowers, basket arrangements, seasonal cut flower bouquets and red roses.
Trinidad and Tobago Due to measures put in place by the local authorities, we are unable to take orders until further notice.
Turkey We are currently offering deliveries as usual, but deliveries to hospitals, universities (which are closed) and schools are not guaranteed.
Ukraine We are currently offering deliveries as usual, but deliveries to public offices and schools are not possible due to closures and hospitals are not guaranteed.
USA We are currently offering deliveries as usual (exceptions below), but flowers will be placed on the porch after talking to the recipient. It is very important that a local contact number is provided on the order so that the florist can reach the recipient. 

We are unable to take orders for delivery in the following locations – San Francisco, Palm Springs, Pennsylvania, California, New York, Miami-Dade Florida , Illinois until further notice.  In addition deliveries to hospitals, nursing homes and other places of work may be limited and cannot be guaranteed.  

Venezuela Due to measures put in place by the local authorities we are unable to take orders in Venezuela until further notice. 
Zimbabwe  We are currently offering deliveries as usual but we are aware of restricted flower supplies.

 

 

Anname endast parima, et saaksite keerulisest olukorrast hoolimata kalleid inimesi meeles pidada!

 

Klienditeenindus +372 6003900
Interflora garanteerib rahulolu
\